Bringing Outcomes into Focus: Recognizing and Managing Low Health Literacy in Primary Care

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Ruth Parker, MD, Chair
Professor of Medicine and Pediatrics
Emory University
Atlanta, Georgia

Cindy Brach
Senior Health Policy Researcher
Agency for Healthcare Research and Quality
Washington DC

Michael Wolf, PhD
Professor of Medicine and Learning Sciences
Associate Division Chief of Research for General Internal Medicine
Northwestern University
Chicago, Illinois

Program Overview

This case-based live activity will cover issues health care providers face in addressing low health literacy among their patient population.

Target Audience

This activity is designed to meet the educational needs of primary care physicians, specialty physicians and all allied healthcare practitioners that interact with the patient community.

Course Topic: Health Literacy
Release Date: October 31, 2013
Expiration Date: October 30, 2014
MEDIUM: Internet

Learning Objectives

Upon completion of the program, attendees should be able to:

  • Describe several questions you can ask patients to assess their understanding of clinical information
  • Explain how to help your patients create a comfortable environment that facilitates health literacy
  • Describe resources to refer to patients that can help them with insurance choices
  • Review methods for delivering clear instructions for taking medicine and confirm patients’ comprehension
  • Describe ways in which you can improve communication with patients

Accreditation Statement

Med Learning Group is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

This CME activity was planned and produced in accordance with the ACCME Essentials.

For CME questions, please contact: Med Learning Group at

Contact this CME provider at Med Learning Group for privacy and confidentiality policy statement information at: 

This is a knowledge based activity.

Disclosure Policy Statement

In accordance with the Accreditation Council for Continuing Medical Education (ACCME) Standards for Commercial Support, educational programs sponsored by Med Learning Group must demonstrate balance, independence, objectivity, and scientific rigor. All faculty, authors, editors, staff, and planning committee members participating in a MLG-sponsored activity are required to disclose any relevant financial interest or other relationship with the manufacturer(s) of any commercial product(s) and/or provider(s) of commercial services that are discussed in an educational activity.

Disclosure of Conflicts of Interest

Ms. Cindy Brach of the Agency for Healthcare Research and Quality has nothing to disclose.

Dr. Ruth Parker has nothing to disclose.

Dr. Michael Wolf receives consultant fees from ABT Associates, Luto, McNeil Consumer Healthcare, and Merck and Co., Inc. Dr. Wolf receives contracted research grants from Abbott Labs, McNeil and Merck and Co., Inc.

MLG Course Reviewer

M. Susan Burke, MD, FACP
Clinical Assistant Professor, Internal Medicine
Thomas Jefferson University Medical School
Senior Advisor, Internal Medicine Clinical Care Center
Lankenau Hospital
Wynnewood, Pennsylvania

MLG Course Reviewer – Dr. M. Susan Burke receives Consulting Fees from Iroko and Merck & Co., Inc.

The staff, planners and managers reported the following financial relationships or relationships to products or devices they or their spouse/life partner have with commercial interests related to the content of this CME/CE activity:

Matthew Frese, General Manager of Med Learning Group has nothing to disclose.

Christina Gallo, SVP, Educational Development for Med Learning Group has nothing to disclose.

Kelly Kraines, Director of CME/CE for Med Learning Group has nothing to disclose.

Flavia Piazza, VP, Medical and Scientific Services for Med Learning Group has nothing to disclose.

Ashley Marostica, RN MSN for Global Education Group has nothing to disclose

Amanda Glazar, PhD for Global Education Group has nothing to disclose

Disclosure of Unlabeled Use

Med Learning Group requires that faculty participating in any CME activity disclose to the audience when discussing any unlabeled or investigational use of any commercial product or device not yet approved for use in the United States.

During the course of this lecture, Ms. Brach, Dr. Parker and Dr. Wolf may mention the use of medications for both FDA-approved and non-approved indications.

To Obtain CME/CE Credits:

  • Read the learning objectives and faculty disclosures.
  • Participate in the activity.
  • Complete the post-test and activity evaluation.
  • Physicians who successfully complete the post-test and evaluation will receive CME/CE credit.
  • You must score 70% or higher on the post-test to receive credit for this activity.
  • All other non-physician participants who successfully complete the post-test and evaluation will receive a certificate of participation, nursing certificate or ACPE certificate.


Med Learning Group makes every effort to develop CME activities that are scientifically based.

This activity is designed for educational purposes. Participants have a responsibility to utilize this information to enhance their professional development in an effort to improve patient outcomes. Conclusions drawn by the participants should be derived from careful consideration of all available scientific information. The participant should use his/her clinical judgment, knowledge, experience, and diagnostic decision-making before applying any information, whether provided here or by others, for any professional use.

Course Viewing Requirements

Internet Explorer (v6 or greater), or Firefox


Sponsored by Med Learning Group
Co-provided by Global Education Group

Supported by an Educational Grant from Lilly USA, LLC.

If you have any questions regarding this activity, send an email to

Participation Statement

This educational activity provides training necessary for licensed attendees to maintain state licensing requirements. The tuition for this educational activity is subsidized in part by unrestricted educational grants, including for those attendees who have successfully completed the state licensing requirements for their respective fields.  This subsidy is reflected in the registration fees for this activity.

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Copyright © 2013 Med Learning Group. All rights reserved. These materials may be used for personal use only. Any rebroadcast, distribution, or reuse of this presentation or any part of it in any form for other than personal use without the express written permission of Med Learning Group is prohibited.